• Your visit with

    Search Energy

    If your EV charging provider has appointed Search Energy to attend your home, we’ll carry out the agreed installation or maintenance work. Here’s how your visit works and where to get help.

  • Your visit with

    Search Energy

    If your EV charging provider has appointed Search Energy to attend your home, we’ll carry out the agreed installation or maintenance work. Here’s how your visit works and where to get help.

  • A qualified and EV-experienced electrician

    All our installers work to current industry standards in line with our NICEIC registration. They are experienced in EV chargepoint work, aware of their surroundings and will always treat your home with care and respect.

  • What to expect

    1

    Before your visit

    Once your EV charging provider has instructed us, Search Energy will contact you to arrange your installation or maintenance appointment. Please read the appointment information you receive and follow any preparation instructions. Someone aged 18 or over needs to be in for the duration of the visit.

    2

    Your qualified installer

    Your qualified and experienced installer will review the agreed work, carry out the installation or maintenance and complete the relevant electrical checks. The exact work will depend on your property and the appointment arranged.

    3

    After your visit

    After a new installation, enjoy the benefits of your newly installed EV chargepoint. In the unlikely event that something goes wrong, contact Search Energy if it relates to our installation work. For a product fault, or if there is a problem following a maintenance visit, contact your EV charging provider.

  • Who to contact

    Installation or appointment queries

    For installation bookings, changes to appointments arranged by Search Energy or problems relating to our installation work, contact the Search Energy scheduling team.


    Email: scheduling@search.co.uk

    .

    Product faults or maintenance bookings

    For a fault with the chargepoint product, contact your EV charging provider. If maintenance is required, your provider will instruct us and we will contact you to arrange the visit.

    If there is a problem following a maintenance visit, contact the EV charging provider that arranged the maintenance. For work currently delivered for Pod, contact Pod.

  • Common questions

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